Some Housekeeping General Rules

  • Don’t worry, you're in safe hands! Just purchase your amazing items and let the rest be a heart-warming surprise! All prices are already inclusive of VAT. However, a delivery fee will be added on during checkout or upon arrangement.
  • Nothing lasts forever, not even a good deal! So, all prices are subject to change and are valid while stocks last.
  • There will be slight differences in the colors of pictures versus the original due to the lighting and different screen features but the product will be as displayed.
  • The odor of special fabrics will be eliminated after standing for a few days or washing with water.
  • Product photography may depict the use of props, like wooden blocks and books etc. These props are for aesthetic purposes only and will not be included within the final order. For any queries regarding what the recipient will be receiving, please read the product description provided, or contact us. 
  • While substitute items are very rare, the right is reserved to make these substitutions without notifying the customer, unless the substitutions are significant. In these cases, there will be an attempt to contact you. All substitutions are of equal or greater value and look as similar as possible to the product displayed on the website.
  • Occasionally, substitutions may be necessary to create your arrangement due to the season, and nature of availability of certain items in various geographic locations in the countries that we deliver in. Care is taken to maintain the style, theme, and colour scheme of the arrangement. Additionally, the substitution of certain items may be necessary due to increased demand, especially during major holidays.
  • No one’s perfect and sometimes mistakes happen. If you receive a product that is different from the one you ordered or if you’d like to return it, let us know within 48 hours of receiving it. Arrangements will be made for the item(s) to be returned and for the correct product to be delivered to you ASAP. If the incorrect product is delivered to you, do not remove the product from its original packaging, tamper with or use the product in any way. If the product is tampered with or used in any way and is not in the tip-top condition that it was delivered in, you will be liable for a handling fee plus delivery.
  • While vouchers are offered on a regular basis, all rights are reserved to cancel orders placed if there has been misuse of a voucher or unsolicited voucher use.
  • To avoid any ‘orchid’ moments, please ensure that all recipient names and card messages are spelt correctly. Messages and names are printed exactly as provided so its key that all info is accurate so that your gift will be perfect when gifting someone with us!
  • No exchanges or returns on personalized clothing is permittable, so be sure to find the perfect fit and don't turn back!
  • For security reasons, SMS’s may be sent to the recipient before delivery to let them know to expect something special.
  • Our packaging is subject to change. Paper sheets may be substituted from time to time. 

    • Each day is unique and unpredictable, delivery times unfortunately can't be guaranteed. Our deliveries will be delivered during the day between business hours with the latest delivery being at 6pm.
    • If drivers need to take an extended road trip to get to the door of your choice, a surcharge may be charged as an additional delivery fee if it is outside the normal delivery range.
    • Deliveries will take place from 8am until 5pm from Monday to Friday.  However, an effort is made to prioritize important deliveries according to standard weekday business hours of 7:30 am to 6pm. Please be aware the closing times for deliveries are subject to change per daily road traffic.
    • If you place an order for same day delivery in the morning, your order will go out in the afternoon that same day provided the items are available and the delivery is around Johannesburg. 
    • To ensure same day delivery, please clear the direct deposit for immediate payment and send the proof of payment before 1pm that same day to our email or WhatsApp line.
    • Unfortunately it's not possible to leave deliveries unattended at the recipient’s front door. All efforts will, however, be made to deliver at reception, receiving, security or a neighbor if they aren’t available.
    • Normal delivery procedures involves giving the recipient a call when drivers are at or near the specified address. If the recipient is not available, the sender may also be called. If neither are available, a redelivery will be attempted at a later stage.
    • Because drivers have to put petal to the metal to ensure all deliveries are made on time, drivers are only able to wait for a recipient for a limited amount of time.
    • The standard delivery fee is R100 for door-to-door deliveries.
    Although seldom charged, a 15% handling fee plus delivery may be added if :   
    1. The address provided is incorrect or incomplete.
    2. You’ve changed your mind and wish to cancel or change your order when it has already left the warehouse.
    3.  The recipient needs to exchange the item for something else.
    4. Your delivery has been attempted more than twice.
    • If your recipient lives somewhere far away and exotic that falls into an extended area, the delivery may take between one and two extra days to be delivered.
    • Uber Connect delivery is currently only available in JHB. 
    • Uber Connect delivery only applies to the first delivery attempt. If the recipient is unavailable, alternative normal redelivery procedures will apply.
    • If the sender or recipient is off jet-setting or are only just visiting the country and therefore have an international number, no liability can be attributed for late or non-delivery.
    • Unfortunately, deliveries can’t be left unattended at the recipient’s front door. All efforts however, will be made to deliver at reception, receiving, security or a neighbor if they aren’t available.
    • If the delivery could not occur because of a customer’s error such as providing the wrong address, cell phone number, or the person didn’t want to or couldn’t receive the gift etc., it will be redelivered the next day.


    Delivery To Outlying Areas

    • Yay! You can now get your order delivered to your loved one who stays in an outlying area.
    • We consider outlying areas as any place whereby our trusted courier company drivers take significantly longer to get to which results to less deliveries being made in the day.
    • The courier companies we use are well-traveled and will ensure deliveries to outlying areas are still delivered safely and on schedule.


      Returns & Exchanges:

      At Expressive Boutique, we make sure every item is well packed and dispatched, and every change is timely communicated to avoid any inconvenience to our clients.

      Where you have changed your mind about an intimate product, lingerie, swimwear, bodysuit or underwear - you cannot return the product and/or request a refund due to the intimate nature of the product for hygiene & health reasons.

      We accept returns on undamaged & unused apparel items within 2 days of receiving your order. A resend will then be processed once the products have been received & inspected of their condition.
      Please notify us with an image of the product(s) received and the original receipt within 2 days of receiving your order for confirmation by either email or messages. You can find all our contact details on this page below. If the originally ordered product variant is available in stock, we will conduct a resending based on communication.

      *Please note that:
      1. There will be slight differences in the colors of pictures versus the original due to the lighting and different screen features but the product will be as displayed
      2. The odor of special fabrics will be eliminated after standing for a few days or washing with water
      3. We don't issue refunds

          • You know what they say, money talks. Any payment above R500, paid by direct deposit, requires a proof of payment and has to reflect in our account before an order can be released. This may affect the delivery date you have chosen. In order to prevent any unwanted delays, confirming your order with payment is recommended. 
          • Proof of payment is required before an order can be released. This means that you need to personally send your proof of payment to expressivesa@gmail.com/+27 65 885 5417. This is because your happiness is the top priority, and emails sent through the bank may take longer to arrive. 
          • With so many Mphos, Pauls, Sarahs and Palesas in the world, please excuse us if you’re asked to send through a copy of your I.D and or credit card. This is just to make sure that nobody’s stolen your identity. 


      Privacy Policy:

              • A poppy is not just a flower. In accordance with the POPI Act (Protection of Personal Information Act 4 of 2013), the purpose of our privacy policy is set out to detail how, when and why Expressive Boutique SA will use your personal information. By using our platform/s, you hereby agree to the processing of your personal information as detailed in our privacy policy.
              •  While we respect your privacy and take the protection of your personal information very seriously, we pride ourselves on delivering the best possible service and experience on our website. 
              • You have the right to request that we no longer contact you for the purposes of direct marketing by any form of electronic communication, such as email, SMS or WhatsApp notifications by opting ”unsubscribe“  of any direct marketing communications we may send to you. 
              • See how we comply with the POPI-Act by viewing our full privacy policy.
      Electronic Communication:
              • If you register a new profile and choose to opt in to receive communication from Expressive Boutique then you're officially part of the ladies club. It's not an actual club but you will receive exclusive offers, freebies, special occasion reminders, or survey prompts via platforms including email, WhatsApp, SMS and more.
              • If you give us your contact details on any of our promotional pop-up banners, we will automatically add you to our database too! You may receive communication on platforms including WhatsApp, emails and more.
              • When you opt in to receiving communications from us, it may be through a number of channels. This includes email, SMS, WhatsApp, or other.
              • These communications could pertain to your order or could be promotional messages.
              • You may also receive surveys from us via WhatsApp.
              • Expressive Boutique SA makes use of multiple sending lists. If you wish to unsubscribe from all e-mails, please ensure that you unsubscribe from each mailing list by clicking ‘Unsubscribe’ at the bottom of each e-mail.
              • Just like seasonal blooms, all exclusive specials are only valid for a short period of time and are subject to stock availability.
              • Transactional Emails: Even though you may have unsubscribed from our mailing list, please note that when you place an order you will still receive emails of a transactional nature that are necessary for the successful completion of that order. Transactional emails are confirmations of the action and include purchase receipts, order confirmations, password resets, confirmations, and welcome emails to new subscribers. 
              • If you signed up to receive communication from us, we stay in contact at various times during the day, we get up bright and early to talk to you, as well as during the weekends because we can’t bear to not talk to you for even a day. 


      All email exclusive specials valid until a specific date as mentioned in the email.

              • All email exclusive offers are subject to availability.
              • Delivery restrictions may apply.
              • Please allow 1 to 2 days for big order deliveries.
              • For more information contact us on WhatsApp, Instagram, Twitter or TikTok 

      Social Media:

              • All rights are reserved to remove any posts from any social media pages as discrimination or prejudice is not tolerated. This means any cyber-bulling, or unsavory remarks will be taken down.
              • All rights are reserved to remove any comments from paid adverts on any social media sites.
              • All winners for social media competitions are chosen with fair discretion.
              • All efforts are made to reply to any queries on social media as quickly as possible on weekdays


        Governing Law And Jurisdiction:

                • These Terms and Conditions will be governed and interpreted in accordance with the laws of the country where the product is delivered.

          Ownership And Copyright:

                  • The contents of Expressive Boutique SA, including any material, information, data, software, icons, text, graphics, layouts, images, sound clips, advertisements, video clips, trade names, logos, trademarks, designs, photos and service marks which are displayed on or incorporated in the website are protected by law, including but not limited to copyright and trademark law. The website content is the property of Expressive Boutique SA, its advertisers and/or sponsors and/or is licensed to Expressive Boutique SA.
                  • You will not acquire any right, title or interest in or to the Website or the Website Content.
                  • Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorized in terms of these Terms and Conditions or otherwise provided for in law.


          Coupons And Vouchers:

                  • It is super important to check the expiry dates on coupons, as you don’t want to miss out on a good deal!
                  • Each coupon is valid for only one purchase session and only one coupon may be redeemed per person, per transaction.
                  • Vouchers and/or coupons aren’t redeemable with any promotions.
                  • No “change” is given on any coupons and they aren’t transferable for cash.
                  • It's the responsibility of the customer to make note of their given voucher code.
                  • All rights are reserved to cancel orders placed if there has been misuse of the voucher or unsolicited voucher use.

          Our Guarantee:

          1. Items received within the specified time
          2. Items received unused & undamaged
          3. Accessibility to customer support  


          All notices and communications can be sent to expressivesa@gmail.com OR +27 65 885 5417.